Good: The room was clean but the hallways are not so clean Bad: Because I order through Booking .com they always put me in a room that is in the farthest wing of the hotel. I am a senior lady and really don't appreciate that.

Room was great except only one desk chair. Empty corner should have one comfortable chair. The biggest issues were confusion when arriving with construction at entrance and no signage where to park and I had to ask after checking in. Also we were directed to go down the left hallway. Our room was 347. Should have been told to park at very back corner and go in that entrance. Instead we carried our luggage from front side entrance all the way to back not knowing where the room was. Other things were how far you had to walk for ice and no access to courtyard as doors were locked at that end.

Rolling up to the hotel, parking was convenient and ample. Front desk staff was ok, neither friendly or unfriendly. There was only 1 elevator working, but there were plenty of luggage carts, which made the long walk to our room easy. This place is huge. Our room was perfect. It was clean, modern, well equipped and had a comfy bed. The only drawback was the carpet in the hallways to get to your room. It had an old musty odour to it. Our room was all laminate flooring, which was great. Checkout was easy, with front desk staff that appeared emotionless. Overall a great stay.

Parking was blocked off due to anticipating parking lot sweeping a week away. This was very inconvenient. Otherwise, great place to stay!

The only disappointment I experienced was at check out. I wanted to grab a coffee while I waited for the shuttle to lear at 6:30am. The coffee was not available, the shuttle driver was kind and cleaned it out for me. However it then cost $3 for the coffee. After staying all week I believe the coffee should of been complimentary especially since breakfast is not.

Problems with payment system at check in and check out. Staff could not easily fix the issue. Check in took a long time.

It’s was really a nice stay at Valhalla. I will highly recommend to anyone who comes to Thunder Bay. Great staff and specially Jaimini, Terrick and Dave. They all helped me with my booking reservation and airport shuttle. Positive, interactive, informative and friendly. Loved my experience here. Cheers ✨✌🏻

Dog friendly (a reasonable pet fee!), friendly staff and clean, spacious rooms. I would stay again! Stayed in: 2 QUEEN BEDS ACCESSIBLE ROOM NON SMOKING Stay length: 1 night(s)

The room was clean and there was plenty of parking. Just a short drive into Thunder Bay. Despite being close to the airport, I found the hotel quiet.

Looking a bit beat up again, Needs a good spring cleaning inside and out. Great location to airport and great parking. Staff are great especially morning shuttle driver!

I wish your restaurant had more offerings. Even just a regular burger. The one you have has too many items on it. I just want a plain cheeseburger. Also, there isn't enough lighting in the rooms. They tend to be rather dark. Your staff are great! And I know that I can rely on your airport shuttle service with friendly service and I stay at your hotel mainly for this

We appreciate the professionalism and friendliness of the staff, the clean rooms, and especially the access to the airport with a shuttle and long term parking. As long as the free long term parking remains and option we will keep coming back!

Tammy from security at Valhalla Hotel & Conference Centre is absolutely amazing! She goes above and beyond to make guests feel safe, welcomed, and taken care of from the moment they arrive. Her professionalism, kindness, and positive attitude truly stand out. Tammy handles everything with confidence and care, and it’s clear she genuinely cares about the guests and the hotel. Valhalla is lucky to have someone so dedicated and hardworking on their team. Thank you, Tammy, for always providing exceptional service! She was very kind to our two Rottweilers, she deserves a raise!

Lovely hotel, clean and comfy beds and pillows. Great large TV and nice to be able to control own room temperature.

Desk service is friendly, dining service is awesome and the Security staff are friendly & helpful. Appreciated the shuttle service as well.

We really appreciate your park and fly service as well as the airport shuttle service. It was also really nice to have access to the pool. The restaurant was also fine...good food and the service was great.

Clean rooms staff were very helpful. I had to stay an extra week in Toronto. Everything went wrong but he got through it. The staff at reception remembered me and my husband. I owed for another week. Management said no charge. Get home safe

We booked a weekend stay for our babymoon, it was such a beautiful weekend and all the staff, especially in the restaurant, were so kind. The floors in our room were a little dirty but other than that we had no problems with our stay

Good stay. Should have table and patio chair outside on the terrasse to go. Really clean, easy to locate. Close to stores and restaurants.

I can tell that the hotel is well-maintained, but it does show its age a bit. The staff were excellent and their service was fantastic.

We appreciated the ground floor room with outside access while traveling with our dog. The hotel is a bit dated but has amazing common spaces with unique architectural details. The pool and sauna were very clean and provided a perfect break after a long day driving. We had dinner and breakfast at the restaurant and both our meals were excellent and fairly priced. It was only unfortunate that other guests were not respectful and played loud thumping music late into the night.

Hi, I took off a star for the overall rating because the restaurant food was quite horrible. The chicken tastes so overly processed and fake. I will not be eating there again BUT I will stay at Vahalla again! Everything else was excellent!

Lovely hotel but the walls are so thin and you can hear someone in the next room talking, their tv show or even opening a bag of chips. It should be noted that all of the braille on the signage is incorrect. This is not very accessible

Room was clean. Was a bit worried about the contents of our car overnight based on a comment at check in, but it was ok. Nice to have a restaurant available for supper. Was quite busy when we were there (weekend) but had a quiet sleep.

The staff and management are wonderful. We never had any issues at all and will stay here again. My husband needed heart surgery in Toronto On, this in it self was overwhelming. The management gave us two weeks of free parking and shuttled us to the hotel. Unfortunately, my husband had a couple complications, and we had to stay in Toronto for a total of 3 weeks. I came to pick up our car, i had my credit card ready to pay for the extra week. The manager said not to worry about paying that extra week. I recommend the Valhalla to everyone. We will be back soon. Thank you for everything. Denise Krieger

We had a connecting door and we could hear everything in the next room. They had a little kid who had a nightmare and it was like they were in our room. It was fine for us but if you need quiet ask for a room that does not connect