Our stay is always excellent.Greeted by sfaff at main desk who are friendly.Our room is maintained and very clean when we enter.The Shuttle Bus service to the Airport and on return from Airport is very appreciated.We our guests once a month and always know that we will have a great stay at the Valhalla Inn.Thank you to everyone We do this monthly for Medical Appointments in Toronto

The room was very nice. When checking in, there was music playing in the lounge/bar, and the desk staff were more engaged in that than they were in the people checking in (us). They were extremely extracted and not paying attention to what was being said.

The employee at the front desk was very helpful. We unexpectedly required a second room. He was very knowledgeable about the rates and rooms and was able to provide us with an additional room. Also the house keeping staff was very friendly and helpful as well. I booked a bit ahead of time. Happy with my stay.

Excellent stay for the price. Rather stay here than the others in the vicinity that are more than double the price.

This is my hotel I booked in thunder bay these last few solo trips. I will be staying there 3 more times till the end of year.

When I selected this hotel and reviewed the amenities it stated a full breakfast but we were charged the full amount of the breakfast.

I would like to deal directly with Hotel and would like to avoid booking thru a third party I am uncomfortable dealing with people that I don' t know and await to have my CC comprimized again or extra charges or American $$$$ There are four people behind a desk why can't I get a fair rate when contacting them Your rooms are not worth $300 The feeling of dealing with third parties is very uneasy. I am looking elsewhere for my next trip to Thunder Bay

There is too long of a delay with my aeroplan points and I have to keep asking the front desk each time I am staying there..I have stayed 4 times since September and my points have still not been updated

Rooms are a bit noisy - and the fan in the room was also very loud. I didn't like the tip envelope in the room. The rooms are expensive.

Loved the room and the cleanliness but I’m not happy about a 500$ quote with taxes and on my visa I have 3 different charges all equaling to 1,145$ I told the lady at the desk and she didn’t seem to care or lissen about my concerns

Neighbour fell asleep with his TV full blast, security came up and assisted but I still had to go in and shut the TV off when buddy was passed out.

Elevator out of service was annoying, but understandable, however made for much longer walks to and from the hotel room. The blow dryer in the room was not working, and that was inconvenient, but manageable.

Cleaning staff is very good and helpful. Front desk staff is very helpful. Airport shuttle service is excellent. Skal serving staff are excellent. Sauna is not hot enough; it is very weak. Pool should open at 6:30am instead of 7:30am so that conference attendees can have a morning swim. Male South Asian front desk worker has a strong unpleasant body odour. A scent-free policy should be instituted.

Everything was great with the hotel. What wasn’t great was the hockey teams running through the halls screaming and hollering all night despite being told to stop. There is nothing fun about a large group of kids continuously interrupting sleep.

Nice hotel, and I very much appreciated it’s proximity to the airport, the well-managed and quick airport shuttle service, and the ability to leave a car in the hotel’s parking lot while traveling. Also, the front desk staff were competent and helpful, especially when I called with questions about the particulars of my reservation. I’d certainly recommend the hotel to others.

The sink in bathroom was clogged so very slow to drain. The outside of rooms in gravel and parking was littered with cigarette butts. Could use better lighting in rooms as all the lamps are dim

Floor 2 has a stale dirty smell. Wait far too long for anyone at front desk to answer the phone when calling from outside the hotel. Older tall slim gentleman never assists with luggage on shuttle

Everything was good and im glad to see the prices have remained good. I talk to outhere people and a lot of the hotel rates have gone up but your rooms are the nicest. Thanks again for everything

Good: Room was bright, air conditioning quiet. Bed was good and firm Bad: Nothing really, i have stayed their 4 times and enjoyed my stay

Bad: Distance to our room from the elevator was a long walk and a strong odor of what smelled like cleaning product chemicals we assumed.

Good: Location of complex & king suite room suite were outstanding Bad: Skal restaurant over priced for the mediocre food quality they offer

Good: Sent 0iol and sauna Bad: The pe9ple at the front speakin anything other than English amongst themselves found it rude don't know what there staring and respectfully this is an English speaking country

Good service. Location was good for our need of being close to the airport. The room was a little dated with what seemed like older beds and pillows. The room was large and could have used some furniture in addition to just the beds and a desk. Definitely overpriced but that seems to be most Thunder Bay hotels.

My room was not swept when I came in. The drainage in the tub, sink especially and the toilet was much too slow. This is not the first time I've been at your hotel. I'm not sure about returning.

I was very happy with my extended stay room with outside access by patio door. I was very happy to be able to bring my dog when my "chiild" care fell through. I would have been appreciative of a small area rug at the patio, to trap dirt brought in from the sandy parking lot by my husband who is a smoker... It made the room sandier than it needed to be.

I was in Room 503. Overall experience was great but I complained about Sink’s drainage was really slow but for 3 days no action was taken.

Pool was warm, food was good, room wasn't best for clean and floors were cracked but was still nice stay Stayed in: Two Queens Stay length: 1 night(s)